Contents
1. Enhanced Security with Vonage Contact Center with Salesforce
2. Salesforce Security Shield for Compliance and Security
3. Optimize Your Customer Engagement
Having all your customer engagement data on a single platform is all about integrating all the communication channels the way you need them. It is important for contact centers to enhance trust, transparency, and governance for agents while they access information. It controls and improves the customer experience while meeting security requirements on a single, integrated platform.
1. Enhanced Cloud Security with Vonage Contact Center with Salesforce
The Salesforce CTI integration is one of the most effective cloud-based contact center integrations, supporting a dynamic omni-channel experience. Vonage’s state-of-the-art contact center cloud-native solutions are built for flexibility, privacy, and reliability. It helps you get actionable data insights that let your conversations flow.
2. Salesforce Security Shield for Compliance and Security
Salesforce integration with Vonage is the best in the market and enables features exclusively for contact centers, including optimizing team performance, contact center and customer experience. It uses full AES 256-bit encryption to protect sensitive data across all Salesforce apps.
With the addition of Salesforce Shield, Vonage is ensuring that organizations worldwide can better serve their customers while meeting compliance or governance requirements – all from a single, secure platform.
Sanjay Macwan, CIO & Chief Information Security Officer at Vonage
3. Optimize Your Customer Engagement
Secure cloud communications via Vonage Contact Center (VCC) integration with Service Cloud Voice (SCV) assist your business in meeting the most recent cloud security compliances, regulations, and policies .
Such communication not only provides a business and the customer with confidence but also ensures the entire chain of communication remains interconnected and seamless. This helps contact centers deliver a quality customer experience on time.