PC Matic
PC Matic was founded in 1999 by Rob Cheng and Dave Methvin with the sole purpose of creating a better way to diagnose common computer problems. Prior to creating PC Matic, Rob Cheng was a Senior Vice President at Gateway Computers responsible for Gateway's Consumer business worldwide including profit and loss responsibility. Rob noticed that the technical support cost was growing faster than revenue, and there had to be a way to automate the process of diagnosing and repairing a computer.