Home > Companies > C-Suite On Deck > 'We measure our success based on customer satisfaction, loyalty and retention,' says Strobes CEO Venu Rao

'We measure our success based on customer satisfaction, loyalty and retention,' says Strobes CEO Venu Rao

Media 7 | April 12, 2023 | Read Time : 07:06 min

Vulnerability Management Platform for Companies
Venu Rao is a successful entrepreneur and cybersecurity professional who excels in developing client relationships by addressing their challenges and providing affordable and convenient validated solutions. With more than 15 years of experience in technology, product development, marketing and sales, he deeply understands the IT industry. As the Co-founder & CEO of Strobes Security, he is helping clients improve their cybersecurity posture by solving significant problems in the vulnerability management space with innovative solutions.
Read his interview to know his thoughts about the cybersecurity landscape and the importance of having customer-centric solutions.

By streamlining the detection, analysis, and response process, seamless security automation can help ensure faster remediation from vulnerabilities and threats.

Media 7: Hello Venu, thank you for your time. Could you share with us the factors that motivated you to pursue your current career path and describe your career trajectory?
Venu Rao: I have always been inclined towards technology and entrepreneurship. My entrepreneurial journey has been interesting and a roller-coaster ride. I started with an IT staffing business, then scaled up to offshore IT development, and eventually developed a GPS-based Vehicle Tracking system in 2008. Although we made decent penetration in the Indian market, the GPS VTA product couldn't grow as expected because it was ahead of its time. After a break and a few years of working as a Business Head at a tech company, I am back to entrepreneurship with WeSecureApp. Innovation in technology and problem-solving using cutting-edge technologies has always been my primary motivation.

M7:  Please share with us some of the most rewarding experiences or accomplishments of your professional journey.
VR: I was fascinated by the James Bond car, and with a team we have built a technology that allowed tracking and monitoring of vehicles during a time when smartphones were not yet prevalent, 2G was limited to metros and Tier 1 cities, and there was no cloud technology available. With a simple SMS, one could switch off the car, operate the air conditioning, and set up geo-fencing, among other features. Although the product did not achieve success, I believe that the journey of developing and marketing a new technology has brought me immense satisfaction and valuable lessons.

M7: Can you tell us a bit about the history of Strobes Security and how the company was founded?
VR: Strobes Security was destiny for us. My co-founders are my cousins, and in 2015, when we met, all of us were in a transitional phase. I wanted to get back into entrepreneurship, Akhil, who is a hacker, was looking for a new path, and Srini, who had over 20 years of experience in the US market, was also in a similar situation. With our deep family history, we knew each other's strengths and working style in such detail that it was a no-brainer to team up and offer cybersecurity consulting services to enterprise customers.

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Implementing a customer-centric approach involves putting the needs and preferences of the customers at the forefront of the organization's strategy, decision-making, and operations.

M7: What types of security services does Strobes Security offer, and how do they differ from other companies in the industry?
VR: We are known for being one of the best offensive security companies in the industry. The Strobes platform offers solutions for multiple use-cases, including Pentest as a Service (PTaaS), DevSecOps, and Vulnerability Management. Our customers trust us for the following reasons:

a. Vulnerability Prioritization Technology: Our platform employs advanced technology to prioritize vulnerabilities, ensuring that our clients focus on the most critical issues first.
b. More than 75 connectors: We have over 75 connectors that integrate with various scanners, CI-CD, ITSM, and SIEM platforms, providing our clients with a seamless experience.
c. Scanner & tool agnostic platform: Our platform is not limited to specific scanners or tools, making it easier for clients to work with the tools they prefer.
d. Dashboards for visibility and cyber risk quantification: We provide our clients with dashboards that offer visibility into their security posture, allowing them to quantify their cyber risks.
e. Hybrid framework: We use a hybrid framework that combines both manual and automated testing to conduct offensive security assessments, ensuring that our clients receive accurate and reliable results.


M7: According to you, what are the best practices that a company dealing with vulnerability management should follow?
VR: a. Establish a formal vulnerability management program: The company should establish a formal vulnerability management program that includes policies, procedures, and guidelines for managing vulnerabilities.
b. Conduct regular vulnerability assessments: It should conduct regular vulnerability assessments of its systems and networks to identify potential vulnerabilities.
c. Prioritize vulnerabilities based on risk: It should prioritize vulnerabilities based on their severity and potential impact on the organization.
d. Develop a patch management plan: It should have a patch management plan that outlines the process for applying patches to systems and software.
e. Implement security controls: It should implement security controls to reduce the likelihood of vulnerabilities being exploited.
f. Monitor for new vulnerabilities: It should monitor for new vulnerabilities and incorporate them into its vulnerability management program.
g. Provide employee training: It should provide employee training on how to identify and report potential vulnerabilities.
h. Conduct incident response planning: It should have an incident response plan in place that includes procedures for responding to a security breach or vulnerability.
i. Conduct regular audits: It should conduct regular audits of its vulnerability management program to ensure that it is effective and up-to-date.

By following these best practices, companies can minimize the risk of security breaches and protect their systems and data from potential threats.


M7: Please explain how Strobes Security prioritizes customer satisfaction and ensures that clients receive high-quality service.
VR: a. Understand our customers' needs: One size does not fit all. Every customer is different and so are their requirements. We understand our customers’ requirements thoroughly and accordingly provide tailor-made solutions.
b. Empathize with our customers: We understand the challenges of being a CISO and someone responsible for the company's security posture. With a team of vCISOs and CISO Advisory Board, we empathize with our customers and genuinely share the inputs and suggestions to improve the security posture of their organization.
c. Extended team: We believe to be the extended security team rather than a vendor. With that approach, we ensure to provide amazing support in remediation and achieve their compliance goals

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Advanced Vulnerability Intelligence is an ongoing process, and organizations should continually monitor their systems and networks for new vulnerabilities and threats.

M7: How does seamless security automation ensure faster remediation from vulnerabilities and threats?
VR: a. Asset Discovery: Automated tools like Storbes ReconX can be used to do reconnaissance to find all the public and internal assets and trigger vulnerability scans automatically to find the vulnerabilities.
b. Prioritization: Strobes VI can also help prioritize vulnerabilities and threats based on their severity, exploitability and impact. This can help security teams focus on the most critical issues first and ensure that they are addressed promptly.
c. Quick Analysis: Automated tools can analyze security events and incidents quickly, reducing the time it takes to investigate and understand the scope of the problem.
d. Automated Response: Once a vulnerability or threat is identified and analyzed, automated tools can initiate a response automatically. This can include actions such as blocking network traffic, quarantining infected systems, or deploying security patches.

Overall, by streamlining the detection, analysis, and response process, seamless security automation can help ensure faster remediation from vulnerabilities and threats. This can help organizations better protect their assets, reduce downtime, and minimize the impact of security incidents.


M7: What are some of the key considerations organizations should keep in mind when implementing Advanced Vulnerability Intelligence? Please shed light.
VR: Implementing Advanced Vulnerability Intelligence is a critical process for any organization that wants to protect its assets from security threats. Here are some key considerations that organizations should keep in mind when implementing Advanced Vulnerability Intelligence:

a. Define the scope and objectives: It is important to define the scope and objectives of the Advanced Vulnerability Intelligence program. This includes identifying the systems, applications, and networks that need to be monitored, as well as the types of threats and vulnerabilities that the organization wants to be alerted to.

b. Determine the data sources: The quality of the data sources used in Advanced Vulnerability Intelligence is critical to the success of the program. Organizations should evaluate their existing sources of vulnerability data and identify additional sources that can provide relevant, timely, and accurate information.

c. Choose the right tools: There are a variety of tools available for Advanced Vulnerability Intelligence, ranging from vulnerability scanners to threat intelligence platforms. Organizations should evaluate their options and choose the tools that best fit their needs.

d. Establish a process for analyzing and prioritizing vulnerabilities: Once vulnerabilities are identified, it is important to have a process in place for analyzing and prioritizing them based on their severity, likelihood of exploitation, and potential impact.

e. Develop an action plan: Once vulnerabilities are identified and prioritized, organizations should develop an action plan for addressing them. This may include patching systems, reconfiguring networks, or implementing additional security controls.

f. Monitor and review: Advanced Vulnerability Intelligence is an ongoing process, and organizations should continually monitor their systems and networks for new vulnerabilities and threats. Regular reviews of the program can help identify areas for improvement and ensure that the program remains effective over time.

g. Ensure compliance: Depending on the industry or regulatory requirements, organizations may need to ensure compliance with certain standards or regulations. Compliance requirements should be factored into the Advanced Vulnerability Intelligence program to ensure that the organization meets all necessary obligations.


M7: How does your organization implement a customer-centric approach?
VR: Implementing a customer-centric approach involves putting the needs and preferences of the customers at the forefront of the organization's strategy, decision-making, and operations. Here are the steps we take to implement a customer-centric approach:

a. Develop a customer-centric culture: A customer-centric culture involves building an organizational culture that places the customer at the center of everything that we do. This involves creating a shared vision, mission, and values that prioritize the customer experience.
b. Understand customer needs: We understand the needs, wants, and preferences of our customers.
c. Empower employees: We empower our employees to make decisions that benefit the customer. This includes providing training, tools, and resources to help employees deliver exceptional customer service.
d. Deliver a personalized experience: Customers today expect a personalized experience. We tailor our products, services, and interactions to meet the unique needs and preferences of each customer.
e. Continuously improve: Our approach involves continuously gathering feedback from customers and using it to improve the organization's products, services, and processes. This requires a culture of continuous improvement and a willingness to embrace change.
f. Measure success: Finally, we measure our success based on customer satisfaction, loyalty, and retention. This involves tracking key metrics, such as Net Promoter Score and Customer Lifetime Value.


M7: What are the future plans or goals of Strobes Security and how do you see the company evolving in the coming years?
VR: With the current modules and upcoming features that will be rolled out in the coming weeks, we are moving towards building a next-generation offensive security platform. Our goal is to leverage the best of both worlds to protect our customers through the combination of security automation and security experts.

Over the next few years, we plan to establish a strong partner ecosystem globally, which will enable us to grow exponentially. Additionally, we will continue to innovate our product offerings while maintaining focus on building a positive culture within our organization.

ABOUT STROBES SECURITY

Strobes Security is a leading company in the vulnerability management field, offering flagship products such as PTaaS and VM365, as well as managed services that simplify the vulnerability reporting process. The company's risk-centered vulnerability management platform utilizes an inbuilt vulnerability intelligence engine that prioritizes critical patches, ensuring that the right vulnerabilities are fixed at the right time.
Strobes Security is guided by four pillars that include a risk-centric approach, seamless security automation, high-end vulnerability intelligence, and a customer-centric approach. To know more about Strobes Security please visit, https://www.strobes.co/.

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Veterans Program Advisory Council members (listed in alphabetical order) include: Chris Barlow, Managing Director at Cerco IT Ltd (U.K.) Marty Donoghue, Chief Executive of the RNZRSA (New Zealand) Colin Grimes, Training Coordinator of TechVets Programme, The Forces Employment Charity (U.K.) Tom Marsland, Board Chairman and CEO at VetSec, Inc. (U.S.) Heath Moodie, Director of Vets in Cyber (Australia) James Murphy, Director of TechVets Programme, The Forces Employment Charity (U.K.) Bryan Radliff, CyberVets Program Manager at Onward to Opportunity, D’Aniello Institute for Veterans and Military Families (U.S.) Patrick Shaw, Founder of Cyber Catalyst (Canada) Mark Wilcox, Head of Cyber Training, Permanent Opportunities and Partnership at Cerco IT Ltd (U.K.) Fortinet’s Commitment to Supporting Veterans to Close the Cyber Skills Gap The Veterans Program Advisory Council will help build on the Veterans Program's success in providing more cybersecurity training pathways for military veterans with both existing technical background or no IT experience. Fortinet provides Veterans Program members access to its Network Security Experts (NSE) Certification Program curriculum to help them transition into the cybersecurity field and advance in their security careers through access to cyber training, professional development resources, and employment opportunities. This year, the Veterans Program is celebrating five years of helping military service members, veterans, and military spouses receive the fundamental resources they need to transition into cyber roles. Fortinet has also been recognized as a 2023 VETS Indexes Recognized Employer, further underscoring the company’s commitment to supporting the veteran community throughout their careers. Veterans Program Advisory Council Members Biographies Chris Barlow, Managing Director at Cerco IT Ltd (U.K.) Chris Barlow joined Cerco in 2003, and has since established a recruitment division for graduates through Cerco Training, a large proportion of which were British forces veterans. Chris acquired the entire business in 2017, and the company has continued to grow, prosper, and develop further. The vision for Cerco is to become a market leader in taking novice talent and guiding them to the highest levels of IT support and cybersecurity. Chris has made employment connections for new engineers with global IT companies such as Fujitsu, Hewlett-Packard, and IBM. Marty Donoghue, Chief Executive of the RNZRSA (New Zealand) Marty Donoghue has been chief executive of the RNZRSA since October 2020. Marty has a 35-year track record of transformational leadership, successfully building and managing teams and mobilizing volunteers in New Zealand and internationally across defense, sport, science, and in the not-for-profit sector. Marty served in the New Zealand Army for 25 years and is a veteran of Bosnia, Angola, Bougainville, and Iraq. Colin Grimes, Training Coordinator of TechVets Programme, The Forces Employment Charity (U.K.) Colin Grimes joined TechVets from the education sphere, where he worked as a primary school teacher with particular responsibility for computing across the curriculum. During his time in education, he also worked as a consultant to schools for the National Centre of Computing Education, delivering training to schools in computing and remote learning, leaning on lessons learned during the COVID-19 pandemic. Before this, he enjoyed a 24-year career as an air battle management specialist in the Royal Air Force. He also served as an instructor within the U.K. School of Air Battle Management, where he was responsible for training the next generation of air surveillance specialists. Tom Marsland, Board Chairman and CEO at VetSec, Inc (U.S.) Tom Marsland is a cybersecurity professional with over 21 years of experience in the information technology and nuclear power industry. He has also served over 21 years in the U.S. Navy and has a BS in IT security and an MS in cybersecurity. He is the board chairman of VetSec and the VP of technology and technical services at Cloud Range. Heath Moodie, Director of Vets in Cyber (Australia) Heath is the director of Vets in Cyber, where he is helping to build a mentoring program, running community events, and partnering with industry-leading training providers to offer employment assistance to veterans. As a five-year Australian Army infantry veteran, Heath transitioned into cybersecurity and was immediately confronted with the different cultures between the military community and civilian life. Wanting to be the change that he needed, Heath created a grassroots organization, Vets in Cyber, which is focused on helping to build a community around veterans to offer them the support they need within the cybersecurity industry. James Murphy, Director of TechVets Programme, The Forces Employment Charity (U.K.) James Murphy joined TechVets from Government Digital Services in the Cabinet Office, where he was employed as the head of threat intelligence, providing strategic cyber threat intelligence advice to key decision makers within central government with specific focus on protecting national infrastructure. Prior to this, James served for 19 years in the British military, deploying to Northern Ireland, East Africa, and Afghanistan with the infantry, receiving lifelong injuries as a result of enemy action. James then served the remainder of his service in intelligence, developing the army’s exploitation capability, providing support to U.K. Defence Engagement in East Asia before delivering strategic support to global joint military operations.​ Bryan Radliff, CyberVets Program Manager at Onward to Opportunity (O2O) (U.S.) Bryan Radliff serves as the CyberVets program manager in the Onward to Opportunity Program for the D’Aniello Institute for Veterans and Military Families (IVMF) at Syracuse University. CyberVets is a skills-to-job pathway that aims to fast-track veterans into high-demand cyber careers by providing no-cost employment training, industry certifications, and career services to transitioning service members, veterans, and military spouses. Bryan is a 31-year veteran of the U.S. Army, serving as an enlisted medical supply specialist, infantryman, and an armor/cavalry officer before retiring as a lieutenant colonel. Patrick Shaw, Founder of Cyber Catalyst and Tech Vets (Canada) Founder of Cyber Catalyst and co-founder of Coding For Veterans (CFV), Pat initiated Cyber Catalyst Talent Solutions to assist veterans achieve meaningful and rewarding careers using the skills developed through their upskilling or reskilling studies. Pat curated the CFV secure software development and the cybersecurity curriculum and established the learning approach aligning widely recognized industry certification exams to meet the cyber talent needs of employers. Cyber Catalyst Talent Solutions offers job-focused microcredentialing and certifications in support of job placement. Tech Vets Canada engages veterans and military family members with career mentorship and learning support. Mark Wilcox, Cyber Training, Opportunities and Partnership at Cerco IT Ltd (U.K.) Mark has over 30 years of commercial software development experience, the majority of which has involved web technologies. Throughout his career, Mark has developed and supported complex systems for a range of clients, including the London Stock Exchange, Lloyds Bank, Ryman stationers, Debenhams, and Woolworths. In January 2022, Mark joined Cerco IT to head up the cybersecurity training and employment division. As a key architect of Cerco's Cradle to Cyber training program, an initiative to provide advanced network security skills to Cerco’s trained graduates (many of whom are ex-armed forces), Mark continues to forge relationships with internationally renowned tech and training partners, such as Fortinet and CompTIA. About Fortinet Fortinet (NASDAQ: FTNT) is a driving force in the evolution of cybersecurity and the convergence of networking and security. Our mission is to secure people, devices, and data everywhere, and today we deliver cybersecurity everywhere you need it with the largest integrated portfolio of over 50 enterprise-grade products. Well over half a million customers trust Fortinet's solutions, which are among the most deployed, most patented, and most validated in the industry. The Fortinet Training Institute, one of the largest and broadest training programs in the industry, is dedicated to making cybersecurity training and new career opportunities available to everyone. FortiGuard Labs, Fortinet’s elite threat intelligence and research organization, develops and utilizes leading-edge machine learning and AI technologies to provide customers with timely and consistently top-rated protection and actionable threat intelligence. Learn more at https://www.fortinet.com, the Fortinet Blog, and FortiGuard Labs.

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Software Security

Keeper Security’s Latest Update Improves Android and User Interface

Keeper Security, Inc. | September 25, 2023

Keeper Security, a prominent cybersecurity software provider specializing in zero-trust and zero-knowledge solutions safeguarding credentials, privileged access, secrets, and remote connections, has announced the unveiling of a new, contemporary User Interface (UI) for the Keeper Password Manager application on Android. This awaited release introduces enhanced usability, intelligent search capabilities, and quicker synchronization times. With a focus on a polished appearance and user-friendly interactions, these enhancements are designed to simplify the utilization of Keeper's robust password and passkey management features, offering improved clarity and search functionality. Keeper has adopted an incremental approach to enhancing the user experience, consistently refining the appearance, usability, and overall feel of its applications while staying mindful of the importance of consistency, familiarity and the world-class security and functionality that Keeper users have come to expect. With this update, Keeper's new user experience has been effectively implemented across all platforms, encompassing desktop, web browsers, and iOS. Android users can also anticipate an upcoming dark mode experience soon. Android users of Keeper will encounter refreshed themes, including a default Light Mode and improved user-selectable themes. Additionally, new features include: Streamlined Usability Friendlier Interface Accessibility and Inclusion Advanced Search Craig Lurey, CTO and Co-Founder of Keeper Security, said, We are excited to introduce these enhancements to our Android app, completing the rollout of our stunning new user interface (UI) to every Keeper user. [Source – Cision PR Newswire] Lurey stated that the update represented their ongoing commitment to delivering the best possible user experience while maintaining the highest security standards. He mentioned that with the improved usability, modernized interface, and lightning-fast sync times, Keeper Password Manager for Android continued to be a go-to solution for organizations and individuals looking to secure their digital identities. About Keeper Security Keeper Security is revolutionizing the way to secure passwords, confidential data, and secrets for individuals and organizations worldwide. The company's user-friendly cybersecurity platform is built on the foundation of zero-trust and zero-knowledge security, providing protection for users on all devices. Its solution is quick to deploy and seamlessly integrates with any technology stack, effectively preventing breaches, lowering help desk expenses, and ensuring compliance. Trusted by millions of individuals and numerous global organizations, Keeper leads in top-tier password management, privileged access, secrets management, secure remote access, and encrypted messaging solutions.

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Strobes Security, Inc.

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Strobes Security is leading the way to disrupt the vulnerability management space with our flagship products VM365 and PTaaS. Our products and managed services aim to simplify the vulnerability reporting & management process, assuring end-to-end solutions via our risk-centered vulnerability manageme...

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