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Field service mobile apps offer usability, new features

May 03, 2018 / Erica Mixon

Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses. As field service mobile apps become more robust and cloud-based, adoption grows with small businesses jumping on the bandwagon. Field service management can range in its capabilities, from scheduling and customer relationship management (CRM) to inventory management and call center functionality. Now, organizations in the service industry can take advantage of advanced technologies, such as augmented reality (AR) and predictive analytics, in web and mobile field service apps, said Jason Wong, research director at Gartner. "When it comes to mobile and field service, it's been a match made in heaven for a long time," Wong said. "The power of these devices is getting more sophisticated to support a wider range of use cases." Mobile apps make sense for field service workers because they re...