The Ultimate Guide to Shared Services Transformation
Delivering on service quality and cost reduction have been core commandments of the Shared Service Center (SSC) since the model’s inception.
Those commandments are not going anywhere, but there are new ones entering the fold. The SSC remit is expanding — significantly. Maybe you’ve felt it through
external factors. Customers demanding better experiences. Vendors expecting innovation like digital payments and electronic transactions.
Internal demands are evolving too. As organizational needs shift, pressure to develop new skillsets mounts, while a labor shortage makes securing and retaining talent tougher than ever.
Throw in a pandemic that proved more processes can be run remotely and moved into an SSC — and that adds up to a lot of competing priorities to balance