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DATA SECURITY,PLATFORM SECURITY,SOFTWARE SECURITY

Top-notch Compliance and Security With New Vonage Salesforce Shield Security for Contact Centers

Vonage | December 12, 2022 | Read time : 02:00 min

New Vonage Salesforce Shield Security for Contact Centers

Contents

1. Enhanced Security with Vonage Contact Center with Salesforce
2. Salesforce Security Shield for Compliance and Security
3. Optimize Your Customer Engagement

Having all your customer engagement data on a single platform is all about integrating all the communication channels the way you need them. It is important for contact centers to enhance trust, transparency, and governance for agents while they access information. It controls and improves the customer experience while meeting security requirements on a single, integrated platform.

1. Enhanced Cloud Security with Vonage Contact Center with Salesforce

The Salesforce CTI integration is one of the most effective cloud-based contact center integrations, supporting a dynamic omni-channel experience. Vonage’s state-of-the-art contact center cloud-native solutions are built for flexibility, privacy, and reliability. It helps you get actionable data insights that let your conversations flow.

2. Salesforce Security Shield for Compliance and Security

Salesforce integration with Vonage is the best in the market and enables features exclusively for contact centers, including optimizing team performance, contact center and customer experience. It uses full AES 256-bit encryption to protect sensitive data across all Salesforce apps.

With the addition of Salesforce Shield, Vonage is ensuring that organizations worldwide can better serve their customers while meeting compliance or governance requirements – all from a single, secure platform.

Sanjay Macwan, CIO & Chief Information Security Officer at Vonage

3. Optimize Your Customer Engagement

Secure cloud communications via Vonage Contact Center (VCC) integration with Service Cloud Voice (SCV) assist your business in meeting the most recent cloud security compliances, regulations, and policies .

Such communication not only provides a business and the customer with confidence but also ensures the entire chain of communication remains interconnected and seamless. This helps contact centers deliver a quality customer experience on time.

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Cyber Security & Cloud North America – New Line-Up Speakers Announced

TechEx Events Ltd | April 17, 2023

The Cyber Security & Cloud Congress North America (17-18th May) has announced exciting new additions to its line-up of speakers and panellists for the upcoming two-day event in Santa Clara. The event will take place on May 17th and 18th, 2023, and will feature a diverse range of tech industry experts, including CIOs, CTOs, Cyber Security, Cloud Architects, and other key players in the field. Attendees will have a great opportunity to hear from the most talented speakers including: Prasanna P., Digital Transformation Leader – Enterprise Architecture & Enterprise Strategy Leader – Molina Healthcare Shea Lovan, Chief Security Officer – UC Santa Barbara Sachin Vaidya, EVP Chief Information Officer of Heritage – Bank of Commerce Kishore Viswanathan, Senior Technical Program Manager, Cybersecurity and Compliance – Lucid Motors Sameh Emam, Division Risk Manager – Union Bank Kavitha Venkataswamy, Director – Digital Product Security – Capital One Richard Paz, CISM, Cyber Security Engineer – NASA Jet Propulsion Laboratory & many more! In addition to these keynote speakers, the event will also feature several panel discussions covering a wide range of topics, including Zero Trust, Threat Detection & Response, Training, Talent & Culture, Identity & Access Management, Application Security, Data Security and more. Attendees will have the opportunity to network with other industry professionals and gain valuable insights into the latest trends and technologies shaping the cybersecurity and cloud technology landscape. The Cyber & Cloud Congress North America promises to be a knowledge-packed, innovative, and engaging event for all those interested in Cyber Security and Cloud technology, but also the newest technology solutions, products and services that will be showcased during the event. “We are thrilled to have such an outstanding group of speakers joining us for the Cyber & Cloud Expo,” said Lia Richards, Head of Conference. “With their diverse backgrounds and extensive experience, they will bring a wealth of knowledge and insights to our attendees. We look forward to hearing their perspectives on the most pressing issues facing the industry today”. WHAT ELSE TO EXPECT? Over the course of two days at Cyber Security & Cloud Congress North America attendees will have a great number of opportunities to visit exhibition stalls and connect with the representatives of some of the world’s biggest brands including IBM, IDC, Bosh, AWS, Zoho and many more, all implementing the latest in Cyber Security & Cloud technologies within their sectors. Paying attendees will also have a chance to join the networking party event following Day 1 of the conference, where all will be able to connect and network in a more relaxed setting, with free food and drinks provided. This opportunity is open for Gold and Ultimate Pass Holders, Speakers, Press, Sponsors, and Exhibitors. Find out more information here: https://www.cybersecuritycloudexpo.com/northamerica/networking-party/ Early-bird registration offering 25% discount of the full ticket price is open until 17th April, and interested attendees are encouraged to secure their tickets before the offer ends to avoid missing out on this exciting opportunity. Follow this link to discover ticket types and prices: https://www.cybersecuritycloudexpo.com/northamerica/ticket-types-and-prices/. About TechEx Events Ltd The TechEx Event portfolio is an international conference and tech showcasing cutting-edge tech innovation in enterprise. Featuring real-life use cases and in-depth industry insights, the event series delves into the AI, Big Data, Blockchain, Cyber Security, 5G, IoT and Edge Computing ecosystems. Running for over six years, our co-located events strengths lie within our expert community. We bring the heroes responsible for pushing game changing tech and strategy together, to craft relationships and creative solutions. We are the place where networking never stops – The one-stop-shop for enterprise innovators.

Read More

ENTERPRISE SECURITY, PLATFORM SECURITY, SOFTWARE SECURITY

Cyber Security & Cloud North America – New Line-Up Speakers Announced

TechEx Events Ltd | April 17, 2023

The Cyber Security & Cloud Congress North America (17-18th May) has announced exciting new additions to its line-up of speakers and panellists for the upcoming two-day event in Santa Clara. The event will take place on May 17th and 18th, 2023, and will feature a diverse range of tech industry experts, including CIOs, CTOs, Cyber Security, Cloud Architects, and other key players in the field. Attendees will have a great opportunity to hear from the most talented speakers including: Prasanna P., Digital Transformation Leader – Enterprise Architecture & Enterprise Strategy Leader – Molina Healthcare Shea Lovan, Chief Security Officer – UC Santa Barbara Sachin Vaidya, EVP Chief Information Officer of Heritage – Bank of Commerce Kishore Viswanathan, Senior Technical Program Manager, Cybersecurity and Compliance – Lucid Motors Sameh Emam, Division Risk Manager – Union Bank Kavitha Venkataswamy, Director – Digital Product Security – Capital One Richard Paz, CISM, Cyber Security Engineer – NASA Jet Propulsion Laboratory & many more! In addition to these keynote speakers, the event will also feature several panel discussions covering a wide range of topics, including Zero Trust, Threat Detection & Response, Training, Talent & Culture, Identity & Access Management, Application Security, Data Security and more. Attendees will have the opportunity to network with other industry professionals and gain valuable insights into the latest trends and technologies shaping the cybersecurity and cloud technology landscape. The Cyber & Cloud Congress North America promises to be a knowledge-packed, innovative, and engaging event for all those interested in Cyber Security and Cloud technology, but also the newest technology solutions, products and services that will be showcased during the event. “We are thrilled to have such an outstanding group of speakers joining us for the Cyber & Cloud Expo,” said Lia Richards, Head of Conference. “With their diverse backgrounds and extensive experience, they will bring a wealth of knowledge and insights to our attendees. We look forward to hearing their perspectives on the most pressing issues facing the industry today”. WHAT ELSE TO EXPECT? Over the course of two days at Cyber Security & Cloud Congress North America attendees will have a great number of opportunities to visit exhibition stalls and connect with the representatives of some of the world’s biggest brands including IBM, IDC, Bosh, AWS, Zoho and many more, all implementing the latest in Cyber Security & Cloud technologies within their sectors. Paying attendees will also have a chance to join the networking party event following Day 1 of the conference, where all will be able to connect and network in a more relaxed setting, with free food and drinks provided. This opportunity is open for Gold and Ultimate Pass Holders, Speakers, Press, Sponsors, and Exhibitors. Find out more information here: https://www.cybersecuritycloudexpo.com/northamerica/networking-party/ Early-bird registration offering 25% discount of the full ticket price is open until 17th April, and interested attendees are encouraged to secure their tickets before the offer ends to avoid missing out on this exciting opportunity. Follow this link to discover ticket types and prices: https://www.cybersecuritycloudexpo.com/northamerica/ticket-types-and-prices/. About TechEx Events Ltd The TechEx Event portfolio is an international conference and tech showcasing cutting-edge tech innovation in enterprise. Featuring real-life use cases and in-depth industry insights, the event series delves into the AI, Big Data, Blockchain, Cyber Security, 5G, IoT and Edge Computing ecosystems. Running for over six years, our co-located events strengths lie within our expert community. We bring the heroes responsible for pushing game changing tech and strategy together, to craft relationships and creative solutions. We are the place where networking never stops – The one-stop-shop for enterprise innovators.

Read More

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PKI Problems: 7 Reasons Why Teams Struggle with PKI and Certificate Management

Whether public key infrastructure (PKI) is your passion or it’s something you wouldn’t touch with a 39-and-a-half-foot pole, it’s without a doubt become critical to the security of your organization. A rare few companies have an in-house expert or even an entire team dedicated to PKI, but for most, it’s more of a “hot potato” th

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