This document describes data that is exchanged between the Hardware Management Console (HMC) and the IBM Service Delivery Center (SDC). In addition, it also covers the methods and protocols for this exchange. This includes the configuration of “Call Home” (Electronic Service Agent) on the HMC for automatic hardware error reporting. All the functionality that is described herein refers to Power Systems HMC and the HMC that is used for the IBM Storage System DS8000.