Reducing SMS Authentication by a Factor of Five

Many banks are replacing traditional risk-based secret questions with out-of-band SMS authentication. Beyond the enhanced (perceived) security that comes with out-of-band authentication the major driver for adoption of these technologies is regulation (i.e. FFIEC Guidelines). However, with security and compliance comes a surge in calls by users who are locked out of their account, resulting in tremendous operational costs and negative online channel reputation. This whitepaper provides a quantitative framework for analyzing the situation, showing that without reducing the challenge rates, a typical bank may suffer $3.6 million in operational costs for every 1 million online users. It then explains how to cut the associated operational costs and friction by a factor of 5 without compromising security, by leveraging the new approach of cognitive- behavioral authentication.

Spotlight

Concentrix Technologies India Pvt Ltd

Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. With a presence in 25 countries and a staff of more than 70,000 who speak 40+ languages, we help make our clients more competitive. Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

OTHER WHITEPAPERS
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MEC security; Status of standards support and future evolutions

whitePaper | September 28, 2022

The present White Paper will focus on MEC (Multi-access Edge Computing) technologies and intends to explore security-related use cases and requirements with the aim of identifying aspects of security where the nature of edge computing results in insufficient industry approaches to cloud security. Edge computing environments are by nature characterized by a complex multi-vendor, multi-supplier, multi-stakeholder ecosystem of equipment including both HW and SW devices. Given this overall level of system heterogeneity, the areas of security, trust, and privacy are key topics for the edge environments. Finally, the advent of edge cloud federations and the presence of (far) edge devices, e.g., in Internet-ofThings environments, requires tackling MEC security with an end-to-end (E2E) approach by leveraging existing standards relevant in the area, as carefully selected to be applicable in edge computing systems.

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API Security: Best Practices for Vulnerability Mitigation

whitePaper | June 6, 2023

API Security: Best Practices for Vulnerability Mitigation provides a hands-on approach to mitigate security vulnerabilities in APIs. The paper emphasizes the importance of implementing security measures that protect the API and underlying infrastructure. The paper identifies various security vulnerabilities that can arise in APIs and provides detailed guidelines for securing them. These guidelines cover authentication, authorization, input validation, output encoding, error handling, logging, and auditing.

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Cybersecurity in the Cloud White Paper

whitePaper | July 1, 2023

Cloud services have changed the face of business, offering scalability, efficiency and cost savings not available with onpremises IT infrastructure. The cloud makes it easier for organizations to manage the ever-increasing amount of data passing through their systems, helping teams communicate and collaborate across different locations. By enhancing the ability to access and manage information, the cloud has introduced a new way of approaching productivity and security – and has transformed how we work.

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HMC 1030 Connectivity Security White Paper

whitePaper | March 14, 2023

This document describes data that is exchanged between the Hardware Management Console (HMC) and the IBM Service Delivery Center (SDC). In addition, it also covers the methods and protocols for this exchange. This includes the configuration of “Call Home” (Electronic Service Agent) on the HMC for automatic hardware error reporting. All the functionality that is described herein refers to Power Systems HMC and the HMC that is used for the IBM Storage System DS8000.

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Application Security in a Multi-Cloud World

whitePaper | October 18, 2022

In the mad dash to the cloud, organizations have turned their application environments into a miscellaneous mess. Whether it be private, public or on-premise, organizations are leveraging heterogenous application hosting environments as they transition to the next phase of cloud computing: The multi-cloud.

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Closing the Human Error Gap in Cybersecurity

whitePaper | June 23, 2023

The increasing reliance on digital technology has made cybersecurity a critical concern for organizations worldwide. While technological advancements have provided businesses with unprecedented opportunities, they have also exposed them to a myriad of cyber threats. In this context, human error has emerged as a significant vulnerability. While an overwhelming majority of the human error related wrong decisions are unintentional, they can happen to anyone. This whitepaper aims to provide a comprehensive approach to closing the human error gap in cybersecurity, focusing on both cybersecurity awareness training and proactive security measures that minimize the need for users to be cyber smart.

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Spotlight

Concentrix Technologies India Pvt Ltd

Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. With a presence in 25 countries and a staff of more than 70,000 who speak 40+ languages, we help make our clients more competitive. Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

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