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. https://www.solarwindsmsp.com/blog/scheduled-network-maintenance-how-does-it-affect-your-customers-business
blog article
SCHEDULED NETWORK MAINTENANCE: HOW DOES IT AFFECT YOUR CUSTOMER’S BUSINESS
As a managed services provider (MSP) it is your responsibility to manage and maintain not only the endpoints on your clients’ networks but also the networks themselves. This may not be terribly important for very small businesses, especially if they are just starting out. However, as your clients grow and add things like VOIP and guest WIFI, the need to optimize and maintain network performance becomes increasingly important. In addition to this, as clients increase their usage of cloud services for their line of business software, ISP connectivity is critical. There are some of us who still remember when loss of internet was not a priority-one emergency—today, it is perhaps the single most important thing for any size business. So what do you need to look at? Reliability is perhaps the most important function of the network. It is also one of the most ignored. Networks today are usually super reliable and that causes two things to happen. First, we tend to forget about them until a problem arises and causes an outage. Second, performance slips over time, causing frustration and lost productivity for your client. READ MORE