Cyber Resilience in the Electricity Ecosystem: Principles and Guidance for Boards

January 24, 2019

Cyber risk is business risk. In the electricity industry, cyber risk is also an ecosystem-wide risk. Cyber resilience is a challenge for all organizations, but it is of particular importance for the electricity ecosystem. A large-scale blackout would have socioeconomic ramifications for households, businesses and vital institutions.1 For example, a six-hour winter black-out in mainland France could result in damages totalling over €1.5 billion ($.1.7 billion).2 Traditionally, managing this risk has meant dealing with issues such as component failure or inclement weather via robust mitigation and recovery plans. Today, however, existing resilience plans in electricity delivery must integrate a carefully designed cyber resilience strategy3.

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Mattersight Corporation

Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

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